Welcome to the XM Competency Maturity Assessment
This 5-minute assessment will help you evaluate how well your organization has developed its Experience Management (XM) capabilities. You'll rate your program across the six XM Competencies, which are the skills and actions required to design and manage a successful XM program.
This assessment is based on the XM Operating Framework, which helps organizations build Experience Management -- including customer experience management -- as a core business discipline. Your responses will generate a personalized report highlighting your program's strengths and identifying specific opportunities for growth.
This 5-minute assessment will help you evaluate how well your organization has developed its Experience Management (XM) capabilities. You'll rate your program across the six XM Competencies, which are the skills and actions required to design and manage a successful XM program.
This assessment is based on the XM Operating Framework, which helps organizations build Experience Management -- including customer experience management -- as a core business discipline. Your responses will generate a personalized report highlighting your program's strengths and identifying specific opportunities for growth.
What type of Experience Management program would you like to assess?
Required